Brown & Blond – Purchase Options Cancellation Policy

29 Sept 2026 · @George Welton

What this policy covers

This policy explains how to cancel or change a brownie subscription (a box delivered on a regular schedule) at Brown & Blond, and how requested delivery dates work. Everyday one-off orders are covered by our Refund Policy. We don't currently offer pre-orders.

Subscriptions

You're in control. You can cancel, pause, skip a delivery or change your flavours, frequency or address at any time, with no cancellation fee and no minimum term.

• How to do it: log in to your account and choose Manage subscriptions, or contact us and we'll do it for you.
• Cut-off: changes or cancellations must be made at least 3 days before your next scheduled payment date to apply to that delivery. After that, we've already started baking your box, so the next delivery will go ahead and later ones will be cancelled or changed.
• Payments: you're charged on each renewal date shown in your account. Once you cancel, no further payments are taken.
• Refunds: if you're charged for a renewal after cancelling before the cut-off, we'll refund it in full. Deliveries that have already been baked or sent can't be refunded for change of mind, but if anything is wrong with a box our Refund Policy applies.
• Price changes: if the subscription price changes, we'll email you at least 14 days before it takes effect, so you can cancel if you wish.

Requested delivery dates

If you'd like your box to arrive on a particular day, add the date in the order notes section at checkout and we'll do our best to plan your bake around it.

• Not guaranteed: a requested date is a request, not a guarantee. We bake Monday to Thursday, and deliveries depend on the courier, so we can't promise a specific day.
• No refund for a missed date: if your box arrives on a different day from the one you asked for, this isn't grounds for a refund. Our brownies have a 10-day shelf life, so they'll still be at their best.
• Changing or cancelling: you can change your requested date, or cancel for a full refund, any time before your order has been baked and dispatched. Just contact us as soon as possible.
• Need it by a certain day? For birthdays and other big moments, order a few days early so there's time to spare.

Contact, refunds and your rights

• Get in touch: use our contact page with your order or subscription number. We reply within 2 working day, Monday to Friday.
• How refunds are paid: refunds go back to your original payment method within 5 working days of being approved. Your bank may take a few more days to show it.
• Your legal rights: our brownies are fresh, perishable food, so the 14-day cancellation period for online orders doesn't apply once a box has been baked and dispatched. Nothing in this policy affects your statutory rights under UK consumer law, including the Consumer Rights Act 2015.

Brown & Blond Ltd, 21 Melbourne Street, Morley, Leeds, LS27 8BG. Registered in England and Wales, company number 05490905